Return and refund policy

Return and Refund Policy

At My Pharmacy India, your satisfaction is our top priority. We understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds. By purchasing from our website, you agree to the policies stated below.

Return Eligibility

Condition of Products To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. The product must also be in its original packaging, with all tags, labels, and accessories intact.

Time Frame Returns must be initiated within 14 days of the delivery date. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items Certain items are non-returnable and non-refundable due to health, hygiene, or safety concerns. These include:

• Perishable goods (e.g., food, supplements)
• Personal care products (e.g., skincare, haircare)
• Opened or used items
• Items marked as "final sale" or "non-returnable" on the product page

Return Process

 How to Initiate a Return To initiate a return, please contact our customer service team at mypharmacyindia2024@gmail.com or +91 84396 10124. Provide your order number, details of the product you wish to return, and the reason for the return. Our team will guide you through the return process.

 Return Shipping Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 Return Address Once your return is approved, we will provide you with the address to send your returned item. Please ensure that the item is securely packaged to prevent damage during transit.

3. Refund Policy

Refund Eligibility Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Partial Refunds In some cases, only partial refunds may be granted:

• If the item is returned in a condition different from how it was received (e.g., damaged, missing parts)
• If the return is initiated after 14 days from the delivery date

 Non-Refundable Items Shipping costs, gift cards, and any non-returnable items as listed in section 1.3 are non-refundable.

Exchange Policy

Exchange Eligibility If you wish to exchange a product for a different size, color, or item, please contact us within 14 days of receiving your order. The product must be in its original condition and packaging, as outlined in section 1.1.

 Exchange Process To initiate an exchange, contact our customer service team at mypharmacyindia2024@gmail.com or +91 84396 10124. We will guide you through the exchange process and inform you of any applicable shipping fees.

 Exchange Availability Exchanges are subject to the availability of the desired item. If the item is out of stock, we may offer you a refund or store credit instead.

Defective or Damaged Products

Reporting Damaged Items If you receive a product that is defective or damaged, please contact us immediately at mypharmacyindia2024@gmail.com or +91 84396 10124. Provide your order number and a photo of the damaged or defective product. We will work with you to resolve the issue promptly.

Replacement or Refund For defective or damaged products, we will offer a replacement or a full refund, including any shipping costs incurred. The choice of replacement or refund will be at our discretion, depending on the circumstances.

Late or Missing Refunds

 Refund Status If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. Refunds may take some time to be officially posted. If you’ve done this and still have not received your refund, please contact us at mypharmacyindia2024@gmail.com or +91 84396 10124.

Issuing Refunds If a refund is delayed due to issues on our end, we will promptly investigate and take the necessary steps to ensure that the refund is issued as soon as possible.

Cancellations

Order Cancellation You may cancel your order before it is processed and shipped. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process.

 Cancellation Process To cancel an order, please contact us immediately at mypharmacyindia2024@gmail.com or +91 84396 10124. Provide your order number and request for cancellation. We will confirm the cancellation and process any applicable refunds.

Contact Information

If you have any questions, concerns, or need assistance with your return or refund, please contact us at:

Email: mypharmacyindia2024@gmail.com
Phone: +91 84396 10124

We are here to help you and ensure that your experience with MyPharmacyIndia is positive and satisfactory.