Refund policy
Last Updated: April 2026
At My Pharmacy India, we strive to provide a seamless and reliable shopping experience. This Return, Refund, and Cancellation Policy outlines the conditions under which orders can be returned, refunded, or cancelled.
1. Applicability of Policy
- By placing an order on our website, you agree to the terms of this policy
- We reserve the right to update this policy at any time without prior notice
- Users are advised to review this policy before making a purchase
2. Return Policy
We ensure that all products are delivered in proper condition. However, returns may be accepted under the following conditions:
- Received damaged or defective product
- Incorrect product delivered
- Expired product received
- Incomplete order delivered
Return Window: You must notify us within 7 days of delivery.
Return Conditions:
- Product must be unused and in original packaging
- Product should be in resalable condition
- Proof of purchase is required
We reserve the right to reject returns if the product does not meet the above conditions.
3. Non-Returnable Products
The following items are not eligible for return:
- Opened or used medicines
- Personal care and hygiene products
- Prescription medicines
- Medical equipment once used
- Products marked as non-returnable on product page
4. Refund Policy
We aim to ensure complete customer satisfaction. Refunds are processed under the following cases:
- Defective or damaged product received
- Wrong product delivered
- Order lost during transit
- Expired product delivered
Refund Process:
- Refund is initiated after product inspection
- Approved refunds are processed to the original payment method
- Refund timeline: 7–10 business days
- Bank processing time may vary
In certain cases, a return may be accepted with a deduction (handling or restocking fee), depending on the condition of the product.
5. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not allowed
- Refund for cancelled orders is processed within standard timelines
6. Important Notes
- Returns without prior approval will not be accepted
- Products must be handled with care to be eligible for return
- We reserve the right to refuse refund if policy conditions are not met
- Healthcare products once sold may not be returnable unless defective
7. How to Request Return or Refund
To initiate a return or refund request, please contact us with your order details and reason for request.
Email: mypharmacyindia2024@gmail.com
Our support team will review your request and assist you with the next steps.
8. Customer Support
If you have any questions regarding returns, refunds, or cancellations, feel free to contact us:
Email: mypharmacyindia2024@gmail.com
Address: Subhash Nagar,Kashipur – 244713,Uttarakhand, India