Shipping policy

Last Updated: April 2026

At My Pharmacy India, we are committed to delivering your healthcare essentials quickly, safely, and reliably across India. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders while ensuring a smooth and secure experience.

1. Shipping Coverage

We provide delivery services across most locations in India. Orders are shipped through trusted third-party logistics partners to ensure a smooth, safe, and hassle-free delivery experience.

2. Order Processing & Dispatch

  • Orders are processed within 24–48 hours of confirmation
  • Orders placed after working hours are processed on the next business day
  • Once shipped, tracking details are shared via email or SMS

3. Delivery Timeline

  • Standard Delivery: 3–7 business days
  • Delivery timelines may vary depending on location

Remote or non-serviceable areas may experience delays due to logistical limitations.

4. Shipping Charges

  • Free shipping on orders above ₹499
  • Orders below ₹499 may incur a standard delivery charge
  • Final charges are displayed at checkout

5. Delivery Process

  • Orders are delivered to the address provided at checkout
  • Please ensure all details (name, address, phone number) are accurate
  • Incorrect or incomplete details may result in failed delivery

6. Failed Delivery Attempts

  • Delivery partners may attempt delivery 2–3 times
  • If unsuccessful, the order may be cancelled
  • Additional charges may apply for re-delivery requests

7. Delays in Delivery

Delivery delays may occur due to the following reasons:

  • Weather conditions
  • Courier or logistics issues
  • High order volume or peak seasons
  • Government restrictions or unforeseen circumstances

We will keep you informed in case of significant delays and appreciate your patience.

8. Non-Serviceable Areas

Some locations may not be serviceable due to logistical constraints. If your area is not serviceable, you will be notified during the checkout process.

9. Order Tracking

  • You will receive a tracking ID once your order is shipped
  • Orders can be tracked through the courier partner or tracking link provided

10. Important Notes

  • Delivery timelines are estimated and not guaranteed
  • We are not responsible for delays caused by third-party logistics partners
  • Risk of product transfers to the customer upon successful delivery
  • All products are packed securely and hygienically

11. Healthcare Product Guidelines

  • Certain medicines may require prescription verification before dispatch
  • We ensure safe, secure, and hygienic packaging of all healthcare products
  • Please do not accept tampered or damaged packages

12. Customer Support

For any shipping or delivery-related queries, you can contact us:

Email:  mypharmacyindia2024@gmail.com

Address: Subhash Nagar,Kashipur – 244713, Uttarakhand, India