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Yes, all products available on My Pharmacy India are 100% genuine and sourced from trusted manufacturers and verified suppliers. We follow stringent quality control measures to ensure that every medicine delivered to you is safe and effective.

Certain medicines under Schedule H and H1 require a valid prescription from a registered medical practitioner. If your order contains such medicines, you will be prompted to upload a digital copy of your prescription before the order is confirmed by our pharmacists.

Orders are usually processed within 24 hours and delivered within 3–7 business days depending on your location. For metro cities, delivery is often faster. You will receive real-time updates regarding your shipment via SMS and email.

Yes, we understand the sensitive nature of healthcare products. All orders are shipped in secure, tamper-proof, and discreet packaging without any mention of the specific contents on the outer box to ensure your complete privacy.

Returns are accepted as per our detailed Return Policy. However, due to health and safety regulations, certain products like opened medicines, personal care items (hygiene products), and perishables may not be eligible for return unless they are damaged or incorrect.

We provide a wide range of secure payment options including UPI (Google Pay, PhonePe), Debit/Credit Cards, Net Banking, and secure wallets. All transactions are encrypted to provide you with a safe shopping experience.

Once your order is dispatched, a unique Tracking ID will be sent to your registered mobile number and email. You can use this ID on our "Track Order" page or the courier partner's website to monitor your delivery status in real-time.

Absolutely. Ordering from My Pharmacy India is 100% safe. We strictly follow the guidelines laid down by the CDSCO and the Ministry of Health. We ensure secure payment gateways and perform multiple quality checks before shipping.